Today, many companies want their employees to feel happy in the work environment. However, can this happiness have a good effect on the company and its employees?
From the employee’s perspective, it can be said that this feeling of happiness has a pretty good impact. This can be seen through a survey conducted by Ipsos which shows that:
43% of respondents worldwide say that having a meaningful job is one of the greatest sources of happiness in life
Based on the data above, it is undeniable that employees feel a considerable impact by having a job that makes them happy.
Read Also : What is Supply Chain Management? Definition, Function and Strategy
In addition, companies can also feel the impact of the happiness felt by their employees. Where based on a report by Gallup :
21% of companies generate higher profits with happy and engaged employees
Therefore, you must be more observant in seeing how much the happiness level of employees is in a work environment. To find out, you can assess it through indicators of job satisfaction.
Through this article, Mekari will explain what job satisfaction is, what are the indicators, and other benefits of job satisfaction indicators.
What Is Job Satisfaction
Job satisfaction is a form of attitude from feeling satisfied and happy with his current job . This satisfaction is obtained because the company can meet the needs of employees properly such as achieving work goals, dynamics of the work environment, and other aspects that support employees at work.
Satisfaction with this job can be reflected through a number of changing attitudes such as a high level of morale, discipline, motivation, productivity, achievements and work performance.
Read Also : What is an Employee Account? Definition and Benefits
Job Satisfaction According to Experts
Then, there are several other meanings or definitions of what job satisfaction is according to experts, some of which are:
1. Robbins (2015)
Job satisfaction is a general attitude towards a person’s work that shows the difference between the amount of rewards they receive and the amount they should get.
2. Locke (2015)
Locke described job satisfaction as a level of self-emotion that is positive and pleasing to oneself or an individual.
3. Handoko (2016)
Job satisfaction is an emotional state that reflects both favorable and unfavorable views of their work.
4. Moorhead and Griffin (2013)
Job satisfaction can have an impact on satisfaction of an employee. This can be illustrated where employees who are satisfied tend to be absent less often, make more positive contributions, and stay in a company. Dissatisfied employees tend to do the opposite.
5. Hasibuan (2017)
Hasibuan defines job satisfaction as a pleasant emotional attitude and loves his current job. This attitude can be seen or reflected through work morale, a sense of discipline, and work performance that can be seen from them.
Read Also : What is HRD? Definition, Benefits and Functions
Factors Affecting Employee Job Satisfaction
The fulfillment of employee job satisfaction is influenced by several factors which are divided into two types, namely:
1. Intrinsic Factor
Is a factor that affects job satisfaction that comes from within the employee and has existed since the first day the employee worked at the company
2. Extrinsic Factors
Factors that arise from outside employees and affect job satisfaction while in that environment, such as the dynamics of the work environment, workload and employee benefit programs by the company.
Read Also : What is an Employee Account? Definition and Benefits
Job Satisfaction Indicator
To be able to determine the level of employee satisfaction well in the work environment, there are several measurements that can help assess it. This measurement is divided into several categories and aspects related to the comfort and welfare factors of employees while working. This measuring tool is called the indicator of job satisfaction. Then, what are the indicators of employee job satisfaction that you can use?
1. Job Suitability (Work it Self )
Employees who feel that their current job is right will certainly make employees more enthusiastic about carrying out the tasks in that job.
The right job also provokes employees to continue to improve their capabilities in that field and the opportunity to accept greater responsibility.
The tasks that will be carried out will certainly be easier and you will not feel burdened every day. As well as the suitability of work with the personality possessed by employees can increase work productivity.
2. Physical Conditions of the Work Environment
The work environment in this case is related to the external physical condition of employees that supports comfort at work. This includes comfortable working room temperatures, availability of rest rooms, arrangements for rest and work time, lighting, air circulation, and availability of work support facilities.
3. Wages and Promotions (Pay and Promotion )
The existence of opportunities and opportunities to increase wages and promotion to a higher level can increase employee motivation. The wages or salaries given must also be adjusted to the greater responsibility.
Appropriate wages or salaries can even more drastically increase employee satisfaction. Employees feel that they are being appreciated by the management of the company. The impact is a significant increase in the level of loyalty and decreased employee turnover of the company.
Read Also : What is HRD? Definition, Benefits and Functions
4. Attitude and Social Relationships are Intertwined (Attitude and Social Relations)
Professional attitude is the basis for building relationships in the work environment. Therefore, the relationships that are formed between colleagues and superiors have different interactions but must be well established according to a professional work ethic.
Colleagues must work together to complete their respective tasks as a team unit. Meanwhile, supervisors or superiors also provide constructive and positive direction and feedback . Each individual must understand that there are boundaries formed between work and personal life.
Attitudes and relationships that are structured like this can increase the comfort and satisfaction of your employees in the work environment.
Employee attendance can be an indicator of job satisfaction that needs attention from company management and the HRD team. This is because a work environment that positively supports employees can reduce the percentage of employee absences by up to 81% .
That is, the greater the proportion of employee absences (without a clear reason) in a company can be an indicator that the level of employee job satisfaction is low. And conversely, a decrease in employee absenteeism can be a good indicator of employee job satisfaction.
5. Employee Benefits ( Employee Benefits )
Employee benefits are benefits that are felt by employees apart from the salary and wages given because they have carried out their obligations. There are various types of benefits that you can find in accordance with regulations from the government and are optional from each company.
Several types of mandatory employee benefits such as social security and health insurance. Others such as retirement benefits, credit & internet allowances, accommodation allowances, profit sharing, flexible working hours, and overtime pay.
6. Reference to Other Employee Satisfaction Indicators
The more and various employee benefits provided, the better the level of employee satisfaction with your company. In addition to the 5 indicator points that have been discussed, there are several other indicators that can be used as a reference for your employee’s job satisfaction, namely:
- Supervision ( Supervision )
- Co – workers
- Absence of Employees (A bsenteeism )
- Desire to Change Work Places
- Habits or Work Culture ( Nature of Work/Work Culture )
- Individual Performance ( Performance )
- Communication _ _
- Agreed Rewards ( Contingent Reward )
- Work Implementation Procedures/Standard Operating Procedures (SOP)
Read Also : What is Payroll System? Procedures and Methods
Benefits of Job Satisfaction Indicators
Benefits that can be felt, among others, can reduce the retention and turnover of company employees . This is very profitable because many employees have been trained from the start and the company has spent money to invest for themselves, but in the end the employees resign because they feel dissatisfied at work.
In addition, the process of recruiting new employees to fill the vacant positions also inevitably incurs additional costs. This detrimental process can become a cycle that will continue if job satisfaction indicators are not properly considered.
Besides being able to reduce retention, turnover , and costs, utilizing job satisfaction indicators can increase productivity, motivation, and achievements obtained by employees.
Achievements that can be achieved include completing tasks and responsibilities on time, satisfying work results, and achieving performance targets set by company management both in the short term ( monthly target ) and long term ( annual target ).
Getting achievements that are in accordance with the target and even exceeding what is expected will certainly be appreciated by the company, such as an annual bonus and other benefits that are non-financial in nature. This can also increase employee job satisfaction and increase loyalty to the company.