Human Experience Management (HXM) is a term in the world of HR that is still quite common for some people to hear.
Basically, Human Experience Management is formed to develop human resources in the company based on the experiences that have been created in that environment.
Experiences that are positive and form the comfort of employees in a company that lead to the creation of a safe and comfortable work environment. This is what completes the needs and perfects the indicators needed in Human Capital Management.
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So that you can understand more about what Human Experience Management is, what are the benefits for the company, its long-term role in the world of HR.
Definition of Human Experience Management
Human Experience Management is an approach from HR that aims to manage HR through experiences created from employee and company relationships. HXM is based on the idea that the human side of employees is what value they bring to work.
With this basic concept, the creation of a positive, safe and healthy work environment is a key to building the maximum work life of employees. This fits the needs of employees who want a mutually supportive, transparent and inclusive connection in their workplace.
In addition, employees also feel like getting an experience that is as good as what they hope to get as consumers. Therefore, salary is no longer a major factor driving their work motivation .
Rather, aspects such as corporate culture, the application of modern technology, and career development are aspects that employees are starting to consider today.
Continuing to push them to achieve work goals only gives a bad impression that employees are not more like robots. Change this perspective by humanizing them at work by giving them the rights they should get and giving encouragement that is reinforcement.
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Human Experience Management Component
The key components in carrying out the Human Experience Management strategy are divided into several indicators. These components can later help HR as an illustration of whether HXM has been successful or not.
Even so, the following components are interrelated with each other so that if everything runs optimally, it will certainly have a significant impact on the company’s work environment.
1. Employee Welfare
One of the virtues of employees in the company is work. However, as a company must also pay attention to the welfare of the employees themselves. This means that employees’ needs also need to be met, such as comfort, health, and happiness.
Management and company officials can also build employee welfare by providing support and various programs that can support employee welfare. Through this, employees become more motivated and productive.
2. Employee Mental Health
Previously, mental health was always the last priority as a need that had to be met by the company and was covered by physical health needs. However, currently HR’s eyes are increasingly open to the importance of mental health and employee comfort at work.
Depression, stress, and burnout are some of the diseases that often affect employees at work. This is because they spend most of their time at work. Therefore, employers need to know that work experience plays a large role in their overall well-being and mental health.
3. Appreciation and Recognition
One of the motivations for employees to improve their work effectiveness is appreciation and recognition from management. This is a normal relationship, because employees will certainly not be motivated if their hard work does not get the attention of company management.
Appreciation and recognition is also an employee experience that may not be forgotten, and brings positive benefits from both the company and the employees themselves. With experience data from the perspective of HXM, companies can make consistent contributions in appreciating their employees.
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4. Employee Development
Employees basically also enjoy an increase in themselves. Both in terms of knowledge and skills, as well as positions and positions in the company.
Building and developing human resources in a company can be an unforgettable experience when viewed from the perspective of HXM. This growth can also provide opportunities for companies to be able to find qualified employees.
In order to create this culture, companies can form various acceleration programs that can train and improve the capabilities of employees, such as workshops, cross-division training, mentoring, various soft skills webinars, and other improvement classes.
5. HXM Technology for HR
Technology is an important component in Human Experience Management (HXM). Without the existence of the HR system technology , achieving HXM goals will be very difficult.
This is because technology can help because it is used as a tool to collect various data regarding the experience of employee relations with the company, measure and analyze the data that has been collected, and see emerging trends to guide HXM strategies and decisions.
Benefits And Why HXM Is The Future Of HR
Until now, the implementation of HR management in a company still uses a system that is still traditional so that its development tends to take a long time and is not very significant.
Traditional systems like this are inversely proportional to the current world dynamics which tend to change very quickly every year, especially when external phenomena arise such as pandemics, the economy, or other crises.
As an HR, it is appropriate to function to protect and form preventive measures so that these issues do not interfere with the company’s operations. Therefore, Human Experience Management can be the answer to help build and maintain a work climate that is safe and comfortable.
Human Experience Management obtains employee experience data that can help manage the relationship between employees and the company. This can help to overcome various dynamics that can affect the balance within the company.
1. Knowing the Source of the Company’s Illness
The company is a fairly large entity. Therefore, analyzing various scopes within the company also requires a large amount of time and effort.
This can be handled with the data that HXM can collect. Through various experiences of relations between employees and companies, the HR division is able to find various sources that can harm employees while working, and at the same time also find solutions.
2. Empower employees
The role of concrete data collection can be utilized to manage how employees work to be more efficient. With HXM, HR can find out how good the skills their company’s employees have.
After being able to analyze it, HR can provide various programs that can build employee capabilities so they can work more productively and efficiently.
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In addition to developing the skills that employees have, HXM can also create skills needs based on evolving job trends. So that it can open new potentials that employees have and become new assets of the company.
3. Employee independence
Renewable HR system management technology can easily manage information and various tasks in an automated manner. Employees can also easily have access to this information, so they are not too dependent on the HR division directly.
This can train employee independence by managing their own important document needs and information related to benefits and salaries. As for implicitly this can increase employee satisfaction and experience as a whole.
4. Data-Driven Decision Support
Human Experience Management is a modern technology that can help HR to make the right decisions. Strengthened by concrete data collection technology, HXM can help HR analyze decisions based on past experiences between employees and companies.
This can help to obtain a decision that can build and maintain employee trust in the company.
The existence of Human Experience Management can help companies to be able to manage employee relations and company management more intimately but maintain a professional side. HXM reflects how empathetic a company is in meeting the various needs of employees in the workplace.
If these needs can be obtained by employees properly, then it will provide an unforgettable experience for employees. Then it is able to increase employee loyalty to the company and encourage their motivation and productivity towards their respective jobs.