{"id":1080,"date":"2023-06-28T03:34:37","date_gmt":"2023-06-28T03:34:37","guid":{"rendered":"https:\/\/mudabicara.com\/en\/?p=1080"},"modified":"2023-06-28T03:34:37","modified_gmt":"2023-06-28T03:34:37","slug":"what-is-quality-assurance-definition-duties-and-roles","status":"publish","type":"post","link":"https:\/\/mudabicara.com\/en\/what-is-quality-assurance-definition-duties-and-roles\/","title":{"rendered":"What is Quality Assurance? Definition, Duties and Roles"},"content":{"rendered":"

Every company certainly wants customer satisfaction with the products they create or are currently developing. <\/span>The role of quality assurance is needed for the company’s product quality testing process.<\/span><\/span><\/p>\n

They will definitely try to create a perfect product so that there are no errors, bugs, let alone freezes. <\/span>In order to get this, it takes a repeated check and a repair.<\/span><\/span><\/p>\n

In the digital era, as now, there are lots of companies trying to create their own applications or websites. <\/span>Thus, Quality Assurance professionals are clearly needed. For a more complete explanation of QA, here is the explanation.<\/span><\/span><\/p>\n

Read Also :\u00a0What Is Appreciation? Definition and Benefits for Employees<\/a><\/strong><\/span><\/pre>\n
Definition of Quality Assurance<\/span><\/span><\/span><\/h2>\n
Technology is clearly a very important thing, various jobs in technology are the things that are much sought after. <\/span>Quality Assurance is a series of systematic processes to determine whether a product or service can meet specified requirements.<\/span><\/span><\/p>\n
This Quality Assurance determines and also establishes a requirement to make and also develop a certain product so that it can have a good quality. <\/span>But, why do we need to maintain the quality of the product? <\/span>This is of course to maintain the credibility of the company.<\/span><\/span><\/p>\n
In addition, maintaining good product quality can also increase consumer confidence, improve work processes, and can also make the company able to compete with other competitors who are just as superior.<\/span><\/span><\/p>\n
Quality Assurance also uses a process approach to prevent product defects. <\/span>There is monitoring starting from the planning stage to the testing stage. <\/span>This can also reduce rework or rework. <\/span>So that the work process will be more efficient and also avoid\u00a0 <\/span><\/span>customer complaints.\u00a0<\/span><\/span><\/p>\n
Read Also :\u00a05 Types of Importance of Service Company Financial Statements and Their Functions<\/a><\/strong><\/span><\/pre>\n
Duties of Quality Assurance<\/span><\/span><\/span><\/h2>\n
In general, the task of Quality Assurance or QA is to guarantee the quality of a product created or being developed by a company. <\/span>Apart from that, Quality Assurance also has several other tasks, such as:<\/span><\/span><\/p>\n
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  1. Create a detailed, comprehensive and structured plan for testing and test cases.<\/span><\/span><\/li>\n
  2. Interpret, construct, and comply with the company’s quality assurance standards.<\/span><\/span><\/li>\n
  3. Conduct an analysis of every consumer complaint and also quality discrepancies.<\/span><\/span><\/li>\n
  4. Documenting an activity from quality assurance into a report form and also an internal audit.<\/span><\/span><\/li>\n
  5. Develop a new standard for\u00a0 <\/span><\/span>the process of production stages<\/span><\/span> \u00a0according to needs and also create a testing protocol.<\/span><\/span><\/li>\n
  6. Ensuring that every product produced will be able to meet a company standard and also consumer needs.<\/span><\/span><\/li>\n
  7. Recommend an improvement to a product after a test.<\/span><\/span><\/li>\n
  8. Documenting a note of improvement to be used as a reference in making the next product.<\/span><\/span><\/li>\n
  9. Develop a Standard Operating Procedure plan or what is called an SOP for the production process of products or services.<\/span><\/span><\/li>\n
  10. Collaborate with internal team members for discovery and problem solving.<\/span><\/span><\/li>\n<\/ol>\n
    Those are some of the duties and responsibilities of a Quality Assurance or QA in general. <\/span>However, there is not only one type of Quality Assurance. <\/span>There are many types of a QA. <\/span>Several types of quality assurance are as follows:<\/span><\/span><\/p>\n
      \n
    1. QA Engineer or what can be called a Software Quality Assurance.<\/span><\/span><\/li>\n
    2. Hospitality Quality Assurance<\/li>\n
    3. Customer Service Quality Assurance.<\/li>\n
    4. Content QA or Quality Assurance, too<\/span><\/span><\/li>\n
    5. Web Quality Assurance, and also several other types of QA.<\/span><\/span><\/li>\n<\/ol>\n
      The tasks of each QA will certainly be different, more specifically. <\/span>For example, Software Quality Assurance, the tasks that are owned are more frequent testing of a software or application.<\/span><\/span><\/p>\n
      This of course will be different from a Customer Service Quality Assurance, because the task of a QA customer service will be more directed to guaranteeing the quality of service to consumers.<\/span><\/span><\/p>\n
      You can also easily provide services to consumers through\u00a0 <\/span><\/span>chatbots<\/span><\/span> \u00a0that help customer service to chat consumers automatically.<\/span><\/span><\/p>\n
      Read Also :\u00a0What are SOPs? Definition, Benefits and Methods<\/a><\/strong><\/span><\/pre>\n
      Skills Required by Quality Assurance Professions<\/span><\/span><\/span><\/h2>\n
      There are several skills that must be possessed to become a Quality Assurance. <\/span>Of course, the specific skills required by a Quality Assurance will also be different, depending on the job title they have.<\/span><\/span><\/p>\n
      The following are some common skills for QA, including:<\/span><\/span><\/p>\n