{"id":604,"date":"2023-06-15T00:43:24","date_gmt":"2023-06-15T00:43:24","guid":{"rendered":"https:\/\/mudabicara.com\/en\/?p=604"},"modified":"2023-06-15T00:43:24","modified_gmt":"2023-06-15T00:43:24","slug":"organizational-structure-of-large-medium-small-hotels-and-their-duties","status":"publish","type":"post","link":"https:\/\/mudabicara.com\/en\/organizational-structure-of-large-medium-small-hotels-and-their-duties\/","title":{"rendered":"Organizational Structure of Large, Medium, Small Hotels and Their Duties"},"content":{"rendered":"

In a hotel, it definitely requires a lot of workers, especially in large or 5-star hotels, so it is necessary to have an organizational structure made especially for hotels.<\/span><\/span><\/p>\n

This structure is useful for dividing each person’s tasks based on their position.<\/span><\/span><\/p>\n

Thus, hotel services can run well, so that hotel guests are satisfied staying there.<\/span><\/span><\/p>\n

So, what are the hotel organizational structures for large, medium and small hotels?<\/span><\/span><\/p>\n

Read Also : 10 Ways to Start a Good Business<\/a><\/strong><\/span><\/pre>\n
So, before you know what organizational structures exist in large, medium and small hotels, let’s first look at the meaning of the organizational structure for the following hotels.<\/span><\/span><\/p>\n
Definition and Purpose of Organizational Structure for Hotels<\/span><\/span><\/span><\/h2>\n
Based on its understanding, the organizational structure of a hotel is a description of the position and leadership path in a hotel, be it a large hotel to a small hotel.<\/span><\/span><\/p>\n
In addition, the structure also shows the relationship of job responsibilities between each division and other divisions.<\/span><\/span><\/p>\n
The purpose of making the structure is to make hotel operations easier.<\/span><\/span><\/p>\n
Not only that, the hotel structure also aims as a tool to divide the tasks of each employee.<\/span><\/span><\/p>\n
Therefore, an organizational structure is needed to support the operational activities of a hotel.<\/span><\/span><\/p>\n
However, you need to remember that not all hotels have the old organizational structure, because it adjusts to the size of the hotel itself.<\/span><\/span><\/p>\n
Organizational Structure of Large Hotels (4 and 5 Star Hotels)<\/span><\/span><\/span><\/h2>\n
The division of the first type of hotel organizational structure is the organizational structure for large hotels.<\/span><\/span><\/p>\n
This structure is the most complete organizational structure in a hotel. <\/span>Why is that?<\/span><\/span><\/p>\n
This is because hotels with large capacity or 5-star hotels have more and more complete facilities.<\/span><\/span><\/p>\n
Not only that, the services offered are also more complete, thus requiring more workers.<\/span><\/span><\/p>\n
Read Also : Corporate Financial Transactions: Meaning, Types and How to Make them<\/a><\/strong><\/span><\/pre>\n
Therefore, this organizational structure is the most complete. <\/span>So, here is the organizational structure for 4 and 5 star hotels and their duties that you need to know.<\/span><\/span><\/p>\n
1. General Manager<\/span><\/h3>\n
In the organizational structure of the hotel, the general manager is the highest leader in a hotel.<\/span><\/span><\/p>\n
His job is to be responsible for all hotel activities and supervise the work performance of his subordinates.<\/span><\/span><\/p>\n
2. Assistant General Manager<\/span><\/h3>\n
Assistant General Manager, namely a position that is directly under the position of general manager. <\/span>His job is to help all the tasks of the general manager.<\/span><\/span><\/p>\n
3. Front Office<\/span><\/h3>\n
The Front Office is one of the work divisions in a 5-star hotel that is in charge of serving guests, such as when guests book rooms until when guests leave the hotel.<\/span><\/span><\/p>\n
4. Housekeeping<\/span><\/h3>\n
Housekeeping is a position that is in the next organizational structure. <\/span>This division is responsible for maintaining the cleanliness and tidiness of the hotel.<\/span><\/span><\/p>\n
5. Food Production<\/span><\/h3>\n
Food Production is a hotel division that is in charge of making food and other dishes that must be served to hotel guests in restaurants.<\/span><\/span><\/p>\n
6. F&B Service<\/span><\/h3>\n
F&B Service is the part of the hotel that is responsible for serving food.<\/span><\/span><\/p>\n
However, this division only needs to prepare food that has been provided by Food Production.<\/span><\/span><\/p>\n
So, this section only needs to serve food to guests.<\/span><\/span><\/p>\n
7. Engineering<\/span><\/h3>\n
Engineering is a division in a large hotel that is in charge of maintaining and repairing all existing facilities.<\/span><\/span><\/p>\n
Read Also : What is a Business Process? Types, Functions and Benefits<\/a><\/strong><\/span><\/pre>\n
For example, this division is in charge of maintaining and repairing existing facilities in buildings, hotel electronic equipment, and so on.<\/span><\/span><\/p>\n
8. Human Resources\/Personnel<\/span><\/h3>\n
Human Resources is a division within a large hotel that is in charge of the hotel’s HR and manages the employment system.<\/span><\/span><\/p>\n
One of the 5-star hotels,\u00a0 <\/span><\/span>Ayana Komodo<\/span><\/span> \u00a0uses the help of\u00a0 <\/span><\/span>an online HR application from Talenta<\/span><\/span> \u00a0to manage their human resources.<\/span><\/span><\/p>\n
This can help Ayana Komodo to be more efficient in terms of time in processing payroll payments with\u00a0 <\/span><\/span>the best payroll software from Talenta<\/span><\/span> .<\/span><\/span><\/p>\n
9. Accounting<\/span><\/h3>\n
Accounting is a position in a hotel that is responsible for hotel finances.<\/span><\/span><\/p>\n
A large hotel usually uses\u00a0 <\/span><\/span>accounting software<\/span><\/span> \u00a0to manage its finances.<\/span><\/span><\/p>\n
10. Sales & Marketing<\/span><\/h3>\n
In a hotel, there is also a Sales & Marketing division that is in charge and responsible for sales and marketing of hotel products.<\/span><\/span><\/p>\n
11. Purchasing<\/span><\/h3>\n
Purchasing is one of the divisions in a hotel that is in charge of purchasing goods needed by each hotel division.<\/span><\/span><\/p>\n
12. Security<\/span><\/h3>\n
The last position is security, whose job is to maintain the security of the entire hotel area.<\/span><\/span><\/p>\n
Medium Hotel Organizational Structure (3 Star Hotels)<\/span><\/span><\/span><\/h2>\n
In addition to the organizational structure for large hotels, you should also know what positions are in the organizational structure for medium-sized hotels.<\/span><\/span><\/p>\n
The organizational structure for medium-sized hotels is halfway between the organizational structure for large hotels and for small hotels.<\/span><\/span><\/p>\n
Read Also : What is the Meaning of Accounting? Definition and Benefits<\/a><\/strong><\/span><\/pre>\n
For comparison, a medium-sized hotel is the same as the organizational structure for a 3-star hotel. So, here are the positions and leadership paths that exist in a medium-sized hotel or 3-star hotel.<\/span><\/span><\/p>\n
1. General Manager<\/span><\/h3>\n
The first position is the general manager. <\/span>This is the same as the organizational structure in a large or 5-star hotel.<\/span><\/span><\/p>\n
His duties are the same, namely being responsible for all hotel activities and supervising the work performance of his subordinates<\/span><\/span><\/p>\n
2. Assistant General Manager<\/span><\/h3>\n
Assistant General Manager is a position directly under GA.<\/span><\/span><\/p>\n
So, his job is to help with all the tasks of a GE and replace the presence of a GA if he is unable to attend certain jobs.<\/span><\/span><\/p>\n
3. Room Division<\/span><\/h3>\n
Room division, namely the hotel division that is responsible for preparing guest rooms and serving tofu, such as booking rooms and so on.<\/span><\/span><\/p>\n
4. F&B Department<\/span><\/h3>\n
The next position in a medium-sized hotel is the F&B Department.<\/span><\/span><\/p>\n
This section is in charge of processing and serving food to hotel guests.<\/span><\/span><\/p>\n
5. Personnel Manager \/ Human Resources<\/span><\/h3>\n
Human Resources is a division within a large hotel that is in charge of\u00a0 <\/span><\/span>managing<\/span><\/span> \u00a0the hotel’s human resources and managing the employment system.<\/span><\/span><\/p>\n
The role of technology is also usually used in 3-star hotels to assist this division in managing its human resources, such as employee attendance which has been done online with an\u00a0 <\/span><\/span>online attendance application<\/span><\/span> .<\/span><\/span><\/p>\n
6. Accounting<\/span><\/h3>\n
As the name suggests, the Accounting division is in charge of managing accounting matters or matters relating to hotel finances.<\/span><\/span><\/p>\n
7. Sales & marketing<\/span><\/h3>\n
There is also a Sales & Marketing division that is in charge and responsible for sales and marketing of hotel products.<\/span><\/span><\/p>\n
8. Engineering<\/span><\/h3>\n
This division is responsible for maintaining and repairing existing facilities in the hotel.<\/span><\/span><\/p>\n
Small Hotel Organizational Structure (1 and 2 Star Hotels)<\/span><\/span><\/span><\/h2>\n
The organizational structure for small hotels is the simplest organizational structure in a hotel.<\/span><\/span><\/p>\n
This is because the facilities and guests that are owned by small hotels or 1 and 2 star hotels are not too many and complete.<\/span><\/span><\/p>\n
Read Also : What are financial reports? Definition and Types<\/a><\/strong><\/span><\/pre>\n
So, here’s the organizational structure for 1-star and 2-star hotels that you need to know about in a small hotel.<\/span><\/span><\/p>\n
1. General Manager<\/span><\/h3>\n
Just like large and medium hotels, the top position in small hotels is General Manager.<\/span><\/span><\/p>\n
His job is to be responsible for all activities in the hotel and the workers under it.<\/span><\/span><\/p>\n
2. Front Office<\/span><\/h3>\n
Front Office is one of the divisions of work in small hotels that are in charge of serving guests, such as when guests book rooms until when guests leave the hotel.<\/span><\/span><\/p>\n
Technology such as\u00a0 <\/span><\/span>online invoicing applications<\/span><\/span> \u00a0can help this division work faster in generating invoices for hotel guests, so that service will be maximized.<\/span><\/span><\/p>\n
3. Housekeeping<\/span><\/h3>\n
Housekeeping, namely workers whose job is to maintain the cleanliness and tidiness of the hotel.<\/span><\/span><\/p>\n
4. F&B Department<\/span><\/h3>\n
The F&B Department has the same duties as a large or medium hotel, which is responsible for food processing and serving food to hotel guests.<\/span><\/span><\/p>\n
 <\/p>\n","protected":false},"excerpt":{"rendered":"
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